Daniel Batista Ramalho — Resume
Product Manager & Process Specialist · São Paulo, Brazil
contato@danibatista.com.br · linkedin.com/in/danibatista · Lattes · danibatista.com.br
Summary
Product Manager and Process Specialist with 20+ years in technology, from technical operations to process design and digital product leadership. I combine discovery, delivery, artificial intelligence and user behavior to turn complex needs into governable solutions, with experience in payments, risk, compliance and ISO 9001/27001 conformity.
Experience
Digital products, risk and compliance
Getnet — Santander Group ecosystem · Current
- —Led discovery and delivery for the Document Platform, connecting business needs, user experience and regulatory requirements.
- —Managed the lifecycle of more than 1,300 corporate and regulatory documents, including journeys, workflows and governance criteria.
- —Implemented automation and artificial intelligence solutions to modernize the product ecosystem and reduce operational work.
- —Achieved 100% compliance in global ISO 9001 and ISO 27001 audits in collaboration with partner teams.
AI / no-code workshops and tools
Independent · Current
- —Designed and delivered proprietary digital products for digital presence, career mentoring and operational efficiency.
- —Built landing pages, internal tools and workshop experiences using generative AI, automation and no-code platforms.
- —Translated business problems into working prototypes, content, flows and validation indicators.
AI for caregivers and parents
Research & Product · Current
- —Researched and explored digital assistants designed to reduce the mental load of caregivers and parents.
- —Applied psychoanalysis, behavior and product design to define needs, boundaries and responsible experiences.
Broadcast systems and processes
SKY Brazil · 20+ years
- —Progressed from Broadcast Systems Analyst to Senior Process Analyst, connecting technical operations, service continuity and process improvement.
- —Mapped workflows, identified operational risks and coordinated technical and business stakeholders.
- —Built the hands-on foundation in support, systems, information security and processes that informs current product decisions.
Education
- Cybersecurity ManagementPostgraduate · MBA · FIAP
- Psychoanalysis and PsychotherapyProfessional training · Instituto Esfera
- AnthropologyPostgraduate · Faculdade Unyleya
- SociologyPostgraduate · Faculdade Unyleya
- Higher Education TeachingPostgraduate · Faculdade Líbano
- Strategic MarketingPostgraduate · MBA · Faculdade Líbano
- Communication and Public SpeakingPostgraduate · Faculdade Líbano
- Political SciencePostgraduate · Estácio
- PhilosophyPostgraduate · Brazcubas Educação
- Portuguese Grammar and TextPostgraduate · UNINOVE
- People ManagementPostgraduate · MBA · UNINOVE
- Information SecurityBachelor · Technologist · FATEC-SP
- Computer TechnicianTechnical high school · Instituto Técnico de Barueri
Skills
- Product Management
- Applied AI & agents
- Governance & ISO 9001/27001
- Discovery & Delivery
- Information security
- No-code & automation
- Leadership and people management
- Communication and facilitation
Selected certifications
- —AI & Agents Product Fundamentals — Tera
- —AI for Product Management — Tera
- —Lovable for Builders / n8n for Builders — Tera
- —Project Management and Agile Methods — PMG Academy / FM2S
- —Executive courses — Harvard / LinkedIn Learning / Casa do Saber
Full list at linkedin.com/in/danibatista.
Languages
- Portuguese — Native
- English — Full professional
- Spanish — Basic